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The House Sign Studio - Privacy Policy

The House Sign Studio is committed to protecting your privacy. 
This Privacy Policy explains our policy regarding the ways in which your personal data is used. If you have any requests concerning your personal information or any queries with regard to our processing please contact us. All confidential information, including credit card details, are held securely and only transmitted in encrypted form. Customer card details processed by us are destroyed as soon as your order is processed. Contact information given to us is used soley to contact a customer regarding a query on their order, or in the event of delivery difficulties and for no other reason whatsoever. We may contact you by post, email, telephone or fax for these purposes.
All customer details are used only in accordance with the Data Protection Act.

Other web Sites

Our web site may contain links to other web sites which are outside our control and are not covered by this Privacy Policy. If you access other sites using the links provided, the operators of these sites may collect information from you which will be used by them in accordance with their privacy policy, which may differ from ours.

Delivery Policy

We will dispatch your order by post or courier. free of charge within the UK. Expected delivery times for custom made items are shown on our main page. International orders may take a little longer. In either case the delivery time will be confirmed when we receive your order. Please contact us or see information shown below for overseas charges and deliveries. Stock items will be despatched within 3 working days.

Returns and cancellation Policy

You may cancel your order within 2 days of ordering, providing your order has not been despatched. We will refund you the full amount paid. In the event of your order already being despatched, please see returns information below.

If your order is not as ordered as described, or has not been manufactured to your instructions you have a right to cancel the contract, return the goods and receive either a full refund of your monies or replacement goods, (please note that any 'special' instructions must be given in writing/email and confirmed by us) prior to manufacture. If you need to return goods, please contact us beforehand, telling us that you are returning the goods and why. Unless specifically agreed by us in writing/email, returns must be made within 5 days of receipt of goods, in original condition and with the original packaging. Refunds will be made to the payment card or method that was initially used to make the purchase, within 7 days of cancellation. Returns can not be accepted on special order products.

Goods recieved damaged in transit will be replaced as soon as possible free of charge, to the same specifications as the original order. To cancel your order you must inform us either in writing or by email, which we will confirm.

Contacting Us

Our telephone number, email and postal address is shown at the bottom of every page on our website. You may contact us by phone at any time during our office hours of 9am to 5pm Monday to Friday. At other times we can be contacted by email. You can be assured of receiving a prompt and personal service.

Other websites

Our web site may contain links to other web sites which are outside our control and are not covered by this Privacy Policy. If you access other sites using the links provided, the operators of these sites may collect information from you which will be used by them in accordance with their privacy policy, which may differ from ours.